ibaje Responsible Gaming

ibaje believes that a healthy gambling environment is one where players are informed, empowered, and protected. We have built responsible gaming tools directly into the ibaje platform — not tucked away in small print — because we genuinely want every player in Bangladesh to enjoy betting and casino games as a leisure activity without it ever crossing into something harmful.

Responsible gaming at ibaje operates on three pillars: prevention (keeping underage individuals off the platform and giving players the tools to set limits before a problem develops), intervention (monitoring activity for warning signs and reaching out where appropriate), and support (providing clear, accessible guidance and a direct line to help when a player needs it).

ibaje's responsible gaming policy applies equally to all products on the platform — sports betting (including cricket BPL markets), live casino tables, slots, esports wagering, and all other games. There are no loopholes or product exceptions.

Bangladesh law and ibaje's own operating standards both treat the protection of minors from gambling as a non-negotiable requirement. To enforce this, ibaje applies the following age verification measures:

• Registration check: Players must provide their date of birth during sign-up. Any declared age below 18 will result in the registration being blocked.
• KYC document verification: Before the first withdrawal — and often before the first deposit — ibaje requires a copy of a valid government-issued photo ID (National Identity Card, passport, or driving licence) confirming the player's age.
• Ongoing monitoring: Accounts that exhibit behaviour inconsistent with the declared age (e.g., unusual play patterns, use of another person's payment method) may be flagged for additional verification at any time.
• Third-party verification services: ibaje works with accredited identity verification partners to cross-check submitted documents against available data sources.

Parental guidance: If you share devices or internet access with minors in your household, ibaje strongly recommends enabling parental control software and keeping your ibaje login credentials strictly private. If you believe a minor has accessed an ibaje account, contact [email protected] immediately. ibaje will act without delay.

The following indicators are commonly associated with problematic gambling behaviour. They are not a clinical diagnosis — but if several of them apply to your situation, it is worth taking them seriously:

ibaje allows every player to set a personal deposit limit on their account. A deposit limit caps the total amount you can deposit over a defined time period — daily, weekly, or monthly. Once the limit is reached, the system automatically blocks further deposits until the period resets. This puts a firm ceiling on how much you can spend, regardless of how you feel in the moment.

Deposit limits are entirely self-directed: you choose the amount and the period. ibaje does not impose a maximum on how low a limit you can set — if you want to cap yourself at ৳500 per week, that is perfectly valid and the system will enforce it. Limits can be set or adjusted through your ibaje account settings or by contacting [email protected].

A time-out is a temporary suspension of your ibaje account. During a time-out you cannot log in, deposit, or place bets. Your account and any remaining balance are preserved — the time-out simply prevents gambling activity for the chosen duration. This is particularly useful when you feel that your gambling is becoming more frequent than you would like, or when external life stressors are making it harder to play with a clear head.

ibaje offers time-out periods of 24 hours, 7 days, 30 days, and 90 days. A time-out takes effect immediately upon activation and cannot be lifted early — this is by design. The purpose of a time-out is to create a genuine, enforced break; an option to cancel it instantly would undermine that purpose entirely.

To activate a time-out, go to Account Settings → Responsible Gaming → Time-Out, or send a request to [email protected] specifying the duration you need. The ibaje support team can activate a time-out on your behalf within minutes of receiving your message, 24 hours a day.

Self-exclusion at ibaje closes your account to all gambling activity — deposits, bets, casino play, sports wagering, and bonus claims are all blocked. Any real-money balance remaining in your account at the time of self-exclusion will be returned to you via the payment method on file, after standard identity verification.

ibaje offers self-exclusion periods of 6 months, 1 year, 2 years, 5 years, and permanent exclusion. A permanent self-exclusion cannot be reversed under any circumstances. For all other periods, re-opening your account after the exclusion expires requires a formal request with at least 7 days' advance notice, during which ibaje may conduct a welfare check before reinstating access.

ibaje's platform tools — deposit limits, time-outs, and self-exclusion — are protective measures, not treatments. If you feel that gambling has significantly affected your finances, mental health, or relationships, we strongly encourage you to speak with a qualified professional. You do not have to deal with this alone, and seeking help is a sign of strength, not weakness.

The following types of support are available to players in Bangladesh and more broadly:

• Mental health counselling services: A qualified counsellor or psychologist can help you understand the emotional and psychological factors driving problematic gambling behaviour and develop coping strategies. Many services in Dhaka and other major cities offer confidential consultations.
• Financial counselling: If gambling debt is a concern, a financial adviser or debt counselling service can help you develop a plan to manage outstanding obligations and rebuild financial stability.
• Family and peer support: Speaking openly with trusted family members or friends about your gambling habits can provide accountability and emotional support. ibaje supports involving loved ones in responsible gaming conversations where appropriate.
• Online support communities: International organisations including Gamblers Anonymous offer online meetings and resources accessible from Bangladesh. Their structured peer support programmes have helped many individuals regain control of their gambling.

ibaje will never judge a player for reaching out about gambling concerns. Contacting ibaje support to discuss responsible gaming is entirely confidential and will not result in any negative treatment of your account (unless you specifically request account restriction, which we will action promptly).

If you are concerned about your gambling, or if you want to activate any of the tools described on this page — deposit limits, time-out, or self-exclusion — the ibaje support team is available 24 hours a day, 7 days a week. You do not need to wait until a problem becomes serious before reaching out. Our team can help at any stage, whether you want a quick limit adjustment or a full account self-exclusion.

How to contact ibaje for responsible gaming support:

• Support Email: [email protected] — use the subject line "Responsible Gaming" so your message is routed to our trained safe-play team immediately.
• Live Chat: Available 24/7 directly within the ibaje platform. Type "responsible gaming" in the chat to be connected to a specialist.
• Response Time: Responsible gaming requests are treated as high priority. ibaje aims to respond within 2 hours and to activate any requested restriction within 24 hours of receiving your message.

When you contact ibaje about responsible gaming, please include your registered account email address in the message so we can locate your account quickly and apply any restrictions without delay. All responsible gaming communications are treated as strictly confidential.