ibaje Terms & Conditions

By accessing the ibaje website at ibaje.app, creating a player account, making a deposit, placing a bet, or using any feature of the ibaje platform in any capacity, you unconditionally accept and agree to be bound by these Terms & Conditions in their entirety. These terms apply to all visitors, registered users, and players of the ibaje platform without exception.

ibaje may update or modify these Terms & Conditions at any time and without prior notice. When changes are made, the revised version will be published on this page with an updated effective date. It is your responsibility as a player to review these terms periodically. Your continued use of ibaje following the publication of any amendment constitutes your acceptance of the revised terms. If you do not agree to any updated terms, you must cease using the platform and request closure of your account.

These Terms & Conditions should be read alongside the ibaje Privacy Policy and Responsible Gaming policy, both of which form part of the overall agreement between you and ibaje. Where any conflict exists between these documents, these Terms & Conditions shall take precedence unless explicitly stated otherwise.

Language: These terms are written and published in English. In the event of any dispute concerning interpretation, the English-language version of this document shall be the definitive reference. No translation of any ibaje communication into any other language shall override or supersede the English original.

Each player may hold one account only. Duplicate accounts — whether created intentionally or inadvertently — will be merged or closed at ibaje's discretion, and any bonuses or winnings accumulated across duplicate accounts may be forfeited. If you believe a duplicate account exists in your name, you must notify ibaje support at [email protected] immediately.

When registering, you must provide accurate, complete, and up-to-date personal information including your full legal name, date of birth, and a valid contact method. Providing false registration details is a material breach of these terms and will result in account closure without payout of any balance.

Account Security: You are solely responsible for maintaining the confidentiality of your ibaje login credentials. ibaje strongly recommends using a unique, strong password that is not shared with any other online service. You must not disclose your username or password to any third party. ibaje will never ask you for your full password via email, live chat, or any other channel. If you suspect that your account credentials have been compromised, you must notify ibaje immediately and change your password without delay.

KYC (Know Your Customer): ibaje operates a KYC verification process that may be triggered at registration, before large withdrawals, or at any point where ibaje deems verification necessary for compliance or security purposes. Documents that may be requested include a government-issued photo ID (National Identity Card, passport, or driving licence) and proof of payment method ownership (e.g., screenshot confirming your bKash or Nagad wallet is registered in your name). Failure to complete KYC verification within a reasonable timeframe may result in temporary or permanent suspension of withdrawal access.

Contact Details: You must keep your registered contact information current. ibaje communicates important account, bonus, and security notifications via the contact details on file. ibaje accepts no liability for missed communications arising from outdated contact information provided by the player.

ibaje accepts deposits and processes withdrawals via the following payment methods available to players in Bangladesh: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. ibaje does not accept cash deposits or payments via bank transfer methods not listed in the platform's cashier section.

Deposits: All deposits are credited to your ibaje account in Bangladeshi Taka (৳). The minimum deposit amount is ৳200. Deposits are generally processed instantly for mobile financial services (bKash, Nagad, Rocket, Upay). ibaje accepts no liability for delays caused by the payment provider's own processing infrastructure.

Withdrawals: Withdrawal requests are reviewed and processed by ibaje's payments team. ibaje targets a processing time of approximately 15 minutes for withdrawals to mobile wallet services. Withdrawal requests may be subject to KYC verification before processing, particularly for first-time withdrawals or amounts above a threshold set by ibaje's risk team. ibaje reserves the right to request supporting documentation before releasing any withdrawal.

Withdrawal Method Matching: ibaje applies a withdrawal method matching policy — meaning that winnings must be withdrawn to the same payment method used for the most recent deposit where technically feasible. This policy exists to prevent money laundering and to comply with financial services compliance requirements. If the original deposit method is unavailable for withdrawal, ibaje's support team will advise on the available alternatives.

Currency: All transactions on ibaje are conducted in Bangladeshi Taka (BDT). ibaje does not hold accounts in foreign currencies. Any currency conversion costs arising from international card use are the player's sole responsibility.

Transaction Errors: If you believe a deposit has not been credited to your account or a withdrawal has not been received within the expected timeframe, you must contact ibaje support at [email protected] within 30 days of the transaction date. ibaje will investigate and respond within a reasonable timeframe. Claims submitted more than 30 days after the transaction date may not be actionable.

ibaje offers a range of promotional bonuses to new and existing players, including welcome deposit bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as BPL season, Eid, and Pohela Boishakh. All bonuses are subject to the following general terms, as well as any specific terms published alongside each individual promotion.

Wagering Requirements: All bonus funds and free spin winnings credited to your ibaje account are subject to wagering requirements before they may be withdrawn as cash. The applicable wagering multiplier will be clearly stated in the terms of each specific promotion. For example, a bonus with a 30x wagering requirement means you must wager the total bonus amount 30 times before any portion becomes withdrawable. Wagering contributions vary by game type — slots typically contribute 100%, while live table games may contribute a lower percentage as specified per promotion.

Bonus Eligibility: Welcome bonuses are available to new players only, on their first qualifying deposit. A player who has previously held an ibaje account under any name, email address, or payment method is not eligible for a new player welcome bonus. ibaje reserves the right to reclaim any bonus awarded to a player who is found to have previously held an account.

Bonus Abuse: ibaje takes a zero-tolerance approach to bonus abuse, including but not limited to: creating multiple accounts to claim the same bonus more than once, using betting patterns specifically designed to exploit bonus terms, coordinating with other players to abuse promotional offers, and making low-risk matched bets or arbitrage plays using bonus funds. Where bonus abuse is detected, ibaje reserves the right to void all bonuses, forfeit any associated winnings, and close the account without further notice.

Bonus Expiry: Bonuses that are not used or wagered within the validity period specified in the promotion terms will automatically expire and be removed from the player's account. Expired bonuses cannot be reinstated.

Withdrawal of Deposit Before Wagering Completion: If you withdraw your cash balance before completing the wagering requirements on an active bonus, ibaje reserves the right to remove the bonus and any bonus-derived winnings from your account before processing the withdrawal.

General Betting Rules: All bets placed on ibaje are subject to the specific rules of the relevant sport, event, or casino game, as published in the ibaje platform's rules section. By placing a bet, you confirm that you have read and understood the applicable game or market rules. ibaje's decisions on the settlement of bets are final once a result has been confirmed by the relevant official governing body (e.g., ICC for cricket, FIFA for football).

Minimum and Maximum Stakes: Minimum and maximum stake limits apply to all betting markets and casino games on ibaje. These limits are displayed within the platform at the point of bet placement. ibaje reserves the right to adjust stake limits at any time, including applying individual player limits where ibaje's risk management processes identify a pattern of play that warrants restriction.

Void Bets: A bet may be declared void in circumstances including but not limited to: the event being cancelled or abandoned, the event not being completed within the timeframe specified in the market rules, obvious pricing or system errors at the time of bet placement, or where ibaje has reasonable grounds to believe the bet was placed with knowledge of a corrupted or fixed outcome. Void bets are refunded at the original stake amount.

Casino Game Integrity: All casino games available on ibaje — including those provided by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — use certified random number generation (RNG) technology. ibaje does not modify game outcomes. All games are provided via licensed game studios and are subject to those studios' own certification and audit processes.

Disconnection Policy: In the event of a disconnection during a live casino game or in-play betting session, ibaje's system will record the state of play at the point of disconnection. For casino games, the game round outcome will be determined by the game engine and the result will stand. For sports bets already confirmed, the bet remains open and will be settled normally. ibaje accepts no liability for losses arising from internet connectivity failures on the player's side.

Errors and Malfunctions: In the event of a technical malfunction affecting a game or betting market, ibaje reserves the right to void affected bets and return stakes to players. ibaje is not liable for any disruption to service caused by factors outside its reasonable control, including but not limited to internet outages, server maintenance, or third-party provider issues.

The following conduct is strictly prohibited on the ibaje platform. Any player found engaging in prohibited conduct will have their account suspended or permanently closed, with all associated balances — including deposits, winnings, and bonuses — subject to review and potential forfeiture.

• Fraud and Money Laundering: Using ibaje for any fraudulent purpose, or to launder proceeds of criminal activity, is strictly prohibited and will be reported to the relevant authorities.
• Use of Automated Tools: Using bots, scripts, automated betting software, AI-assisted play tools, or any other automated means to interact with the ibaje platform is forbidden.
• Collusion: Colluding with other players to gain an unfair advantage in any casino game, poker variant, or betting market is a serious violation of these terms.
• Match Fixing and Insider Betting: Placing bets using knowledge of a pre-arranged outcome, or on any event in which you have a direct involvement or inside knowledge, is prohibited and may constitute a criminal offence.
• Chargebacks: Disputing a legitimate ibaje transaction with your payment provider in bad faith (i.e., after receiving the corresponding service or value on the platform) is considered fraudulent and will result in immediate account closure and legal action where appropriate.
• Impersonation: Registering an account in another person's name, or using another player's account credentials, is prohibited and constitutes identity fraud.
• Unauthorised Commercial Activity: Using the ibaje platform for unauthorised commercial purposes, including operating an unlicensed bookmaking service using ibaje's markets, is forbidden.

Voluntary Closure: You may request closure of your ibaje account at any time by contacting [email protected]. ibaje will process voluntary closure requests within a reasonable timeframe. Any real-money balance remaining in your account at the time of closure (excluding bonus funds not yet meeting wagering requirements) will be returned to you via your most recently used withdrawal method, subject to completion of any outstanding KYC requirements.

ibaje-Initiated Suspension: ibaje reserves the right to suspend or close any player account at its sole discretion, including (but not limited to) where: a player has violated any provision of these Terms & Conditions; fraudulent, deceptive, or abusive behaviour is suspected or confirmed; the player is found to be under 18 years of age; a player has failed to complete KYC verification within the required timeframe; or regulatory or legal obligations require it.

Responsible Gaming Closure: Players who wish to exclude themselves from ibaje for responsible gaming reasons may do so via the self-exclusion tool available in the account dashboard. Self-exclusion takes effect promptly and, once activated, cannot be reversed for a minimum of 6 months. For full details of self-exclusion and other responsible gaming tools, please read the ibaje Responsible Gaming policy.

Effect of Closure: Upon account closure — whether voluntary or initiated by ibaje — your right to access the ibaje platform ceases immediately. Any bonus balances not yet meeting wagering requirements will be forfeited. Real-money balances will be returned in accordance with the circumstances of closure as described in this section. Where closure is a result of a serious breach (e.g., fraud, underage use, money laundering), ibaje reserves the right to withhold balances pending investigation and, where appropriate, to report the matter to relevant authorities.

Dormant Accounts: An account that has had no login activity for a period of 12 consecutive months will be classified as dormant. ibaje will make reasonable attempts to notify the account holder via the registered contact details before applying a dormancy administration fee. The fee will not exceed the account balance. Players who wish to reactivate a dormant account should contact [email protected].

Limitation of Liability: To the fullest extent permitted by applicable law, ibaje shall not be liable for any indirect, incidental, consequential, or punitive losses arising from your use of the platform, including but not limited to: loss of winnings due to technical malfunction; losses arising from reliance on odds that were published in error; losses resulting from unauthorised account access where ibaje was not negligent; or losses resulting from changes to applicable laws that affect your ability to use the platform.

ibaje's total liability to any player in connection with any single event shall not exceed the value of the stake placed in respect of that event, or the balance held in the player's account at the time of the relevant incident, whichever is lower.

Indemnity: You agree to indemnify and hold harmless ibaje, its officers, directors, agents, and employees from and against any claims, damages, penalties, or expenses (including reasonable legal fees) arising from your breach of these Terms & Conditions, your misuse of the platform, or your violation of any applicable law.

Governing Law: These Terms & Conditions are governed by and construed in accordance with the laws applicable to online gaming activities in the relevant jurisdiction. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts in the relevant jurisdiction. Where ibaje and a player are unable to resolve a dispute informally, ibaje will cooperate in any formal dispute resolution process initiated through appropriate legal channels.

Entire Agreement: These Terms & Conditions, together with the ibaje Privacy Policy and Responsible Gaming policy, constitute the entire agreement between you and ibaje with respect to your use of the platform and supersede all prior agreements, representations, or understandings of any kind.

Severability: If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it enforceable while preserving its original intent.

Last Updated: 1 January 2026. For questions about these Terms & Conditions, contact ibaje at [email protected].